{"id":2083,"date":"2021-11-10T14:11:21","date_gmt":"2021-11-10T14:11:21","guid":{"rendered":"https:\/\/coolsidehosting.com\/blog\/?p=2083"},"modified":"2021-11-10T14:11:21","modified_gmt":"2021-11-10T14:11:21","slug":"future-generali-uses-microsoft-ai-to-deepen-customer-engagements","status":"publish","type":"post","link":"https:\/\/coolsidehosting.com\/blog\/2021\/11\/10\/future-generali-uses-microsoft-ai-to-deepen-customer-engagements\/","title":{"rendered":"Future Generali uses Microsoft AI to Deepen Customer Engagements"},"content":{"rendered":"<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"\/\/www.youtube.com\/embed\/62VWDJQBiEY\" frameborder=\"0\" allowfullscreen><\/iframe><br \/>\n    Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Future Generali India Life Insurance is leveraging @Microsoft&#8217;s chat bot REVA, and has already seen a 91% increase in the customer satisfaction rate that won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI. Watch the video here!<\/p>\n","protected":false},"author":1,"featured_media":2082,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/coolsidehosting.com\/blog\/wp-content\/uploads\/2021\/11\/maxresdefault-1.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/comments?post=2083"}],"version-history":[{"count":1,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2083\/revisions"}],"predecessor-version":[{"id":2084,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2083\/revisions\/2084"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/media\/2082"}],"wp:attachment":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/media?parent=2083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/categories?post=2083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/tags?post=2083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}