{"id":2130,"date":"2021-11-17T10:15:44","date_gmt":"2021-11-17T10:15:44","guid":{"rendered":"https:\/\/coolsidehosting.com\/blog\/?p=2130"},"modified":"2021-11-17T10:15:44","modified_gmt":"2021-11-17T10:15:44","slug":"hp-uses-artificial-intelligence-to-transform-its-customer-support-experience-2","status":"publish","type":"post","link":"https:\/\/coolsidehosting.com\/blog\/2021\/11\/17\/hp-uses-artificial-intelligence-to-transform-its-customer-support-experience-2\/","title":{"rendered":"HP uses artificial intelligence to transform its customer support experience"},"content":{"rendered":"<p>HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.<\/p>\n<p><a href=\"https:\/\/stuf.in\/b7yadu\" target=\"_blank\" rel=\"noopener\">Read More&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.<\/p>\n","protected":false},"author":1,"featured_media":2129,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/coolsidehosting.com\/blog\/wp-content\/uploads\/2021\/11\/dynamics-c2-w4-video-thumb-png-1.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/comments?post=2130"}],"version-history":[{"count":1,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2130\/revisions"}],"predecessor-version":[{"id":2131,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/posts\/2130\/revisions\/2131"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/media\/2129"}],"wp:attachment":[{"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/media?parent=2130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/categories?post=2130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coolsidehosting.com\/blog\/wp-json\/wp\/v2\/tags?post=2130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}